We have been notified today of yet another planned outage from Western Power to take place on Friday 19th December 2025 from 16:30 until 20:30. Details in this PDF attachment. INCD-360291-f Updates: 19/12/2025 @ 17:39 Power lost, generator automatically kicked in, now running on standby generated power. 19/12/2025 @ 20:57 Mains power restored. 19/12/2025 @ … Read more
At around 21:50, there was a total power loss at Mucklestone, again, however, no services were lost as we were able to run on our diesel standby generator. Power was restored at 03:55, 6 hours and 5 mins running on our own power. Updates 27/10/2025 @ 21:20 Lights flickered a couple of times and then … Read more
Following the double UPS failure on Saturday 30th August 2025, a replacement UPS arrived today on a pallet. We intend to swap the UPS tonight, Wednesday 3rd September 2025 after 21:00. Updates: 03/09/2025 @ 21:00 Outage started… 03/09/2025 @ 21:14 APC UPS battery swapped over. 03/09/2025 @ 21:18 Task complete and there was no downtime. … Read more
We were alerted that some of our services were down on Saturday 30th August 2025 just before lunch. Upon investigation, this looked to be limited to a few services supported by the Mucklestone network, however, it transpired that the wider area services like DNS did not fail over to other locations. The initial cause was … Read more
There is a plan to upgrade the operating system on MyServer6 on Friday 15th August 2025. All users will not be able to access that remote desktop server that day. Please make colleagues aware. Updates 15/08/2025 @ 10:11 Performing a full backup of MyServer6. 15/08/2025 @ 11:25 Taking a “Snapshot” of the virtual machine in … Read more
Background In order to remain compliant with the UK’s switch off of 3G, some of our equipment needs upgrading from 3G/4G to 4G/5G, along with software updates. It is therefore proposed and planned to perform these upgrades on Sunday 20th July 2025. Systems sending outbound emails will have SMS deliveries delayed during this period. All … Read more
Please note that we have been notified by the National Grid that the power will be going off twice on 22nd May 2025 at our offices in Mucklestone. The first time will be to connect us to their standby generator at around 9am, and the second in the late afternoon to disconnect us. However, during … Read more
Please be aware that we are carrying out essential maintenance work on our clustered servers on Sunday 18/05/2025. No users will be affected as we intend to fail over to other nodes in this cluster. Updates None.
We have found a software error in one of the logging modules within Spam Safe Mail. We are working on a fix for this issue. However, this only affects logging, it does not affect the operation of Spam Safe Mail. Filtering and routing of all email is still fully working, this software error only affects … Read more
Please can users of the MyServer platform be aware that there is going to be some work carried out on the file server called Edward on Sunday 20/04/2025 between 18:00 and midnight, Irish Standard Time, causing this file server to require a number of restarts. Please let any colleagues who may be working over the … Read more