Mark Smith 
Zen our ISP (Internet Service Provider) for the UK part of our network has written to us to request that our block of IP addresses we have change on 7th August 2026. We understand the reason for this, and acknowledge that it needs to happen. However, for us, this is right in the middle of … Read more
We are planning a short 30 minute outage on our platform on 18th February 2026 at 21:00 to carry out the replacement of two batteries, as follows… The RAID controller data backup battery on Chassis4. The UPS battery serving Chassis4 and Chassis5. The will affect the following groups of users only… Users of email server … Read more
We have been notified today of yet another planned outage from Western Power to take place on Friday 19th December 2025 from 16:30 until 20:30. Details in this PDF attachment. INCD-360291-f Updates: 19/12/2025 @ 17:39 Power lost, generator automatically kicked in, now running on standby generated power. 19/12/2025 @ 20:57 Mains power restored. 19/12/2025 @ … Read more
At around 21:50, there was a total power loss at Mucklestone, again, however, no services were lost as we were able to run on our diesel standby generator. Power was restored at 03:55, 6 hours and 5 mins running on our own power. Updates 27/10/2025 @ 21:20 Lights flickered a couple of times and then … Read more
Following the double UPS failure on Saturday 30th August 2025, a replacement UPS arrived today on a pallet. We intend to swap the UPS tonight, Wednesday 3rd September 2025 after 21:00. Updates: 03/09/2025 @ 21:00 Outage started… 03/09/2025 @ 21:14 APC UPS battery swapped over. 03/09/2025 @ 21:18 Task complete and there was no downtime. … Read more
We were alerted that some of our services were down on Saturday 30th August 2025 just before lunch. Upon investigation, this looked to be limited to a few services supported by the Mucklestone network, however, it transpired that the wider area services like DNS did not fail over to other locations. The initial cause was … Read more
There is a plan to upgrade the operating system on MyServer6 on Friday 15th August 2025. All users will not be able to access that remote desktop server that day. Please make colleagues aware. Updates 15/08/2025 @ 10:11 Performing a full backup of MyServer6. 15/08/2025 @ 11:25 Taking a “Snapshot” of the virtual machine in … Read more
Background In order to remain compliant with the UK’s switch off of 3G, some of our equipment needs upgrading from 3G/4G to 4G/5G, along with software updates. It is therefore proposed and planned to perform these upgrades on Sunday 20th July 2025. Systems sending outbound emails will have SMS deliveries delayed during this period. All … Read more
Please note that we have been notified by the National Grid that the power will be going off twice on 22nd May 2025 at our offices in Mucklestone. The first time will be to connect us to their standby generator at around 9am, and the second in the late afternoon to disconnect us. However, during … Read more
Please be aware that we are carrying out essential maintenance work on our clustered servers on Sunday 18/05/2025. No users will be affected as we intend to fail over to other nodes in this cluster. Updates None.