Mark Smith 
Users have reported an inbound issue with emails that all are getting errors “530 replaying not allowed”. We are looking into the issue. UPDATES 11:01 Users reporting no inbound emails. 11:05 Initial (incorrect) thoughts we a stalled inbound mail queue. 13:30 None of our domains are allowing inbound routing because the domain config files are … Read more
Please be aware that all of our bespoke applications will move from our old cluster to our new one on Sunday 05/05/2024 and there will be no access while data is synchronised. Work will commence at 18:00 and be complete by midnight. Please inform any colleagues who intend to work over the bank holiday weekend. … Read more
It is necessary to take two file servers called Charles and Edward that provide users F: to Z: drives on the MyServer platform offline in order to apply some urgent operating system security patches. This will require a number of reboots between 23:00 and midnight tonight. Please let any late working colleague aware. Updates 13/03/2024 … Read more
We are looking to migrate over to a new operating system for Spam Safe Mail over the weekend of 18th and 19th November 2023. There is likely to be intermittent mail delays during the weekend. No email will be lost, but please be mindful that mail may arrive later. Updates 20/11/2023 Due to configuration difficulties … Read more
In order to upgrade our Spam Safe Mail product, we need a plain vanilla mail server with all the DKIM and DMARC software already installed. Cloning our Ada mail server is an obvious choice, and it is proposed a snapshot of Ada is taken tonight. This will mean a very short outage of Ada tonight … Read more
We are planning a short one hour outage to both Charles and Edward on 4th November 2023 at 23:00 in order to perform operating system updates. Servers are expected to be restarted during this hour. Updates 04/11/2023 23:00 Starting the download and upgrade of the operating system. 04/11/2023 23:05 Applying updates… 04/11/2023 23:09 Restarting Edward… … Read more
At 08:30 this morning (15/10/2023) we lost power to our Mucklestone location. 08:30 Lost power. 08:30 Our standby diesel generator automatically started and took over the load. 08:38 All systems appear fine. 08:43 Mains power was restored and the diesel generator automatically shut down. Here is an official report from Western Power about the incident… … Read more
As part of our continued strive for security excellence, it is necessary from time to time to upgrade our core server software. During the month of September 2023, we are planning a number of short outages out of hours in order to upgrade our email server software. These upgrades will cause short delays for … Read more
For Information Only: All services will be failed over to other country locations – this is for information only. Our Irish network provider has decided to expedite a number of network upgrades that directly affect some of our circuits in the Dublin. In Dublin not all of our circuits depend on this provider. The provider … Read more
There is an intermittent issue with our Mucklestone network affecting MyServer users both for logging in and also web browsing inside their remote desktops due to intermittent packet loss. We are working closely with our ISP to resolve. Updates: 31/05/2023 10:05 Reported the issue to our ISP. 11:35 Our ISP has confirmed an issue with … Read more