Mark Smith 
Please note that we have been notified by the National Grid that the power will be going off twice on 22nd May 2025 at our offices in Mucklestone. The first time will be to connect us to their standby generator at around 9am, and the second in the late afternoon to disconnect us. However, during … Read more
Please be aware that we are carrying out essential maintenance work on our clustered servers on Sunday 18/05/2025. No users will be affected as we intend to fail over to other nodes in this cluster. Updates None.
We have found a software error in one of the logging modules within Spam Safe Mail. We are working on a fix for this issue. However, this only affects logging, it does not affect the operation of Spam Safe Mail. Filtering and routing of all email is still fully working, this software error only affects … Read more
Please can users of the MyServer platform be aware that there is going to be some work carried out on the file server called Edward on Sunday 20/04/2025 between 18:00 and midnight, Irish Standard Time, causing this file server to require a number of restarts. Please let any colleagues who may be working over the … Read more
We have today 28/01/2025 experienced a total power loss on our Mucklestone site. This is not believed to be related to the electrical testing due tomorrow. It is also stressed that there was no data loss nor interruption to service. Power Loss Details 14:48 Total power loss and transfer of load on to UPS batteries. … Read more
All users please be aware that our landlord has an electrician performing electrical testing on our Mucklestone site week commencing Monday 27th January 2025. Updates… 27/01/2025 @ 16:37 Testing likely to be carried out on Wednesday. 29/01/2025 @ 09:00 Electrician are here on site and testing. 29/01/2025 @ 10:00 All completed, not outages needed.
Users are reporting that the forgotten password reset email link is not functioning. Updates 27/11/2024 10:14 Looking into the problem. 27/11/2024 11:03 Found that the DKIM signature being used was missing and not shared on all nodes on the cluster. 27/11/2024 12:20 Tested on all nodes and now working.
For Information Only – No Services Are Affected There will be minor interruptions on nodes 1 and 4 on Sunday 8th September 2024, all services will be moved over to other nodes. Updates This has been postponed until October. A new post will be created nearer the time.
Please be aware that there will be an urgent maintenance outage tonight between 23:00 and midnight to ensure that all of our systems are patched against the zero day IPv6 vulnerability. Please make sure any colleagues working late are aware of this urgent maintenance outage. Details on this issue, CVE-2024-38063, are published on The Register … Read more
Our Charles email server (known externally as mail.markandrewsmith.net) will require more disc space adding, so there will be a minor email outage between 23:00 and midnight tonight 10th June 2024 to bring online more disc space. Updates 14:30 Data copied to the new volume. (Will require data updates later). 23:03 Task starting, taking the mail … Read more